Effective Date: April 16, 2026

1. Overview

At Living Tag LLC, each product is custom-made to order. Because of this, we have specific guidelines for returns and refunds.

2. Eligibility for Refunds

We only offer refunds or replacements under the following conditions:

• Item arrives damaged or defective
• Item is incorrect (wrong product, size, or design)

To be eligible, you must contact us within 7 days of delivery.

3. Non-Refundable Items

Due to the custom nature of our products, we do not accept returns or refunds for:

• Incorrect size selection
• Change of mind
• Custom or personalized items
• Minor variations in color or design

4. How to Request a Refund

To request a refund or replacement, please email:

📧 [email protected]

Include:

• Your order number
• A description of the issue
• Clear photos of the product

5. Resolution Process

Once your request is reviewed, we may:

• Send a replacement product, or
• Issue a refund to your original payment method

6. Processing Time

• Refunds are processed within 5–10 business days after approval
• Your bank or payment provider may take additional time to post the refund

7. Cancellations

Orders may only be canceled within 12 hours of purchase.

After this window, production may have already started and cancellation may not be possible.

8. Contact